Note: All shipping prices listed on our site are for shipping and handling costs associated with shipping your order. 

Domestic Shipping within the USA

By default we ship via USPS (United States Postal Service) or UPS Ground (United Parcel Service) to anywhere in the United States. If you are interested in a faster option email us at info@catalystmachineworks.com and we can give you instructions on how to get expedited shipping. If you want expedited shipping be sure to email us prior to checking out with your order. We will arrange a shipping quote for you and then give you instructions on how to include this shipping option at checkout. Our USPS shipping option usually takes 2-5 business days to reach anywhere in the USA. By default this shipping option will NOT require a signature. If you want us to specify signature required please let us know prior to placing your order. Please be aware the USPS tracking system doesn't always update promptly or accurately. We have no control over this! Our UPS ground shipping option usually takes 3-5 days business days to reach anywhere in the USA. UPS can be considered a "premium" shipping option due to increased pricing and much better customer service, reliability, and tracking accuracy. 

USPS Domestic Insurance 

USPS domestic shipping includes $50 insurance by default. If you require more please let us know prior to placing your order. PLEASE NOTE: We will not be held liable in the event your package or package contents are lost, damaged, or stolen during shipping. When your package leaves our shop and is placed in the hands of the shipping service it is out of our hands. We have no control of what happens to your package after it leaves our doors. Shipping insurance it available to protect you in the event something happens to your package during delivery. We will not reimburse you for lost, damaged, or stolen items. That is what shipping insurance is for. If you would like to add shipping insurance to cover the value of your purchase email us at info@catalystmachineworks.com for more info. 

International Shipping 

We can ship to almost anywhere in the world! Available international shipping options are using United States Postal Service (USPS) or DHL. USPS shipping will be per the flat rate option. This is $28 and can take 6-10 days to reach your country. From here your country postal service will deliver your package and can add additional delivery time. Usually USPS tracking ends once the package reaches your country. Our second shipping option is using DHL. This is considered a premium option and is very fast. Customer service with DHL is the best in the shipping business. Typically DHL only takes 2-4 days to delivery to most locations throughout the world. DHL international shipping always comes with tracking. While this is a more expensive option it is much better than USPS. We will not reimburse you for lost, damaged, or stolen items. That is what shipping insurance is for. If you would like to add shipping insurance to cover the value of your purchase email us at info@catalystmachineworks.com for more info.

Shipment Handling Time

We require 1 full business day to ship. Additionally, some products come with a longer lead times to ship (see product descriptions). Orders received on Friday may be shipped out the following Monday morning.

Backorders & Pre-Orders

If one of your items is listed as "backordered" or "pre-order" on our site we will not ship until its ready and it will hold up the rest of your order.

Return Policy 

You can return any item you buy from us for a refund. The item must be completely unopened, brand new, unused, and not damaged. We will wait to receive the product into our stock before issuing a refund. We will also make an assessment of the item, once received. If it is damaged in any way we will not issue a refund and send the item back to you. You have 3 weeks (21 days) from the date of your order to return an item for a full refund. After that time we will not accept a return under any circumstances. If you believe an item you have purchased is defective our policy is a follows: 

  1. Email us first with your issue. We will instruct you as to whether the item needs to be returned to us. Our email is info@catalystmachineworks.com. Assuming we instruct you to return the item to us please ship it to the address below. Shipping fee for returns is the customer's responsibility. 

  2. Once we receive the item our team will access it. 

  3. If we determine the item is indeed defective we will give you a full refund for the price of the item, or replace it. 

  4. If we determine there is nothing wrong with the item we will ship it back to you at your cost (you pay for the return shipping). 

  5. We DO NOT replace broken frame parts, electronics, or accessories you have crashes into the ground, a tree, a fence, a human, or anything else for that matter.

BNF and RTF Policy 

If after receiving your BNF or RTF build you determine there is a technical problem please contact us at support@catalystmachineworks.com for guidance and proper steps to take to resolve the problem. Many times problems are simply due to radio setup and can be resolved quickly over email or phone. If the problem warrants a return for repair or replacement contact us first at support@catalystmachineworks.com. DO NOT attempt to repair the machine yourself. We cannot warranty a product or be held liable for repairs or software changes you make on your own. Making any mechanical or software changes to our BNF or RTF products voids your warranty. 

 

6710 Spring Stuebner Rd, Ste 709 Pmb 103,
Spring Texas 77389,
United States